Process mining is a technique that extracts the knowledge from the internal data (event log) that is available in today’s information systems. This technique enables us to discover, monitor and improve our business processes.
In this article we will talk how digitalization can help CSPs cut their OPEX in Telco Network & IT Operations. But let us put some terms into place first. What are digitization, digitalization, and digital transformation terms in business content? How visible are they in Telco Industry?
Process Mining is an emerging technology that enables data owners to generate retrospective (what happened and why?, how to improve?, etc.) as well as prospective (what will happen and how likely?, how to prevent?, etc.) insights about the process by applying data analytics to high quality process data regardless of industry and the use case. Limit is not the sky, but the skill set to ask the right questions about the process and interpret the data correctly.