Process mining is a technique that extracts the knowledge from the internal data (event log) that is available in today’s information systems. This technique enables us to discover, monitor and improve our business processes.
In this article we will talk how digitalization can help CSPs cut their OPEX in Telco Network & IT Operations. But let us put some terms into place first. What are digitization, digitalization, and digital transformation terms in business content? How visible are they in Telco Industry?