Make your business processes productive, competitive, always informed.
Opticoms offers wide variety of process digitalization, automation, process analytics and data analytics visualization solutions for vitually every industries.
We are living in the era where digital transformation on business processes is an inevitable need to stay competitive and relevant.
Digitalization touches from many backend up to frontend processes to be more efficient, effective and agile in terms of business operations and also to keep customers happy and loyal at the end.
It is not about digitalization of business processes sake of digitalization, but rather transforming the business to be ready for future. This simply requires capabilities such as lean business processes, better understanding on actual business processes by leveraging the own data, continuously monitoring and continuosly acting. Together with our technology partners, we offer well-tailored process solutions as full-fledged portfolio to fulfill your digital transformation needs particularly on your business processes.
CHALLENGES WITH NON-DIGITAL BUSINESS PROCESS AND OUR PROCESS DIGITALIZATION SOLUTIONS
- It is slow, inefficient and error prone
- Serious inconsistency and compliance issues
- Carried in silos with different practices, no organizational learning
- Hard to achieve retrospective and prospective analysis
- It is very time consuming to generate dynamic reports
- It pulls the business behind the competition
Our Solution
- Highly customisable and flexible business process management tool
Functional Areas
- Business process management (BPM) for any processes
- Customer relationship management (CRM)
- Specific solutions such as HR management or mobile applications
ERP Applications:
- Inventory management
- Supplier / vendor management
- Field operations management
CRM Applications:
- Customer account management
- Ticket / incident management
- Sales management
HRM Applications:
- Tmesheet management
- Sick leave / travel expense management
- Field team management
CHALLENGES WITH DIGITAL BUSINESS PROCESSES AND OUR PROCESS ANALYTICS SOLUTIONS
- Processes get more complex and complicated by the time
- Inefficiency or reliability problems
- Repetitions and loops caused by non-value added activities
- Overloaded processes and sluggish business operations
- Multiple failure points due to external system exchanges
- Bottlenecks or backlog due to various reasons
- Iincomplete processes without reacing desired ends
- Technical system failures and/or data losses that slows the business
- Processes that block stuff to take necessary steps or logic actions
- Employee demotivations due to outdated and slow processes
- Non-standard ways of running a process with many variations
- Processes might run incompliant to business rules or regulations
- Growth and customer satisfaction issues due to inefective processes
Our Solution:
- A very practical and data driven digital business process analytics by employing the process mining technology
Our Approach:
- Process mining as a service – turn your data into action
- Process mining tool delivery – do it yourself
Process Visualisation
- As-is (actual) business process discovery
- Frequency, cycle time, and bottlenecks
- Resource and collaboration status
- Granular performance review
- Comperative process views
- Process financial flow views
- Detailed cost drill down
Process Optimization
- RPA analysis
- Top issue analysis
- Impact analysis
- AI driven root cause analysis
- Potential solution simulations
- Solution cost estimations
- Post solution analysis
Audit & Compliance
- Process variation analysis
- Legal / reguatory compliance analysis
- Design vs. reality comparisons
- Business rule checks
- Internal audit / policy checks
- Process standardization
- Risk management
CHALLENGES WITH MANUAL BUSINESS ACTIVITIES AND OUR PROCESS AUTOMATION SOLUTIONS
- High volume of no decision involved tasks are executed manually
- Manual activities are very much error and fraud prone
- Employee demotivations due to mundane and repetitive tasks
- Waste of talent by employing human resources on mundane activities
- Need for employee education at business rule every change
- Customer dissatisfaction due to delays or errors
- Regulatory compliance issues due to delays or errors
- No possibility to analyze later on due to lack of activity logs
- Less flexibility and scalability compared to automated activities
Our Solution:
- A cost effective digital business process automation solutions with robotic process automation (RPA) technology
Our Approach:
- RPA as a service – RPA feasibility, RPA evaluation with process mining, RPA deployment, and RPA monitoring
- RPA custom solution delivery – custom developed RPA solution implementation and handover
Finance & Accounting
- Invoice processing
- Vendor onboarding
- 3-way matching
- Finance reporting
Information Technologies (IT)
- Provisioning
- Server & App monitoring
- Routine maintenance
- System/DB administration
Supply Chain
- Inventory management
- Demand & supply
- Risk management
- Invoice & contract & NDA
Human Resources (HR)
- Recruitment
- Personal administration
- Onboarding & Offboarding
- Payroll operations
Telco Network Operations
- Performance monitoring
- Alarm handling
- Parameter modification
- Testing & reporting
Customer Services
- Address change
- Password reset
- Payments
- Order modifications
CHALLENGES WITH REPORTING AND OUR DATA ANALYTICS & VISUALIZATION SOLUTIONS
- Many critical business operations are reported via excel soluions
- The own IT data is not leveraged for informed decision making
- In-house data analytics & visualization knowledge is very limited
- Report creation is time consuming for talented human resources
- Reporting efforts are repetitive and the results are static
- Report contents are not aligned with the high level business goals
- Top down approach from business to functional units is missing
Our Solution:
- A pragmatic and customized data analytics & visualization solutions with Tableau, Qlik Sense, BI and many other technologies
Our Approach:
- Data Analytics & Visualization as a service – goal and metric analysis, data analysis, dashboard design, implementation and maintenance
- Data Analytics & Visualization custom solution delivery – custom developed visualization and dashboard solution implementation
Telco Network Operations
- Alarm / incident reporting
- Rollout reporting
- Performance reporting
Sales Operations
- Sales forecasts
- Territorial sales figures
- Sales costs reporting
Marketing Operations
- Marketing campaign figures
- Lead generation figures
- Customer loyalty / retention
Finance Operations
- Revenue / Profit reporting
- OPEX / CAPEX reporting
- Raw material cost reporting
Contact Us
Let’s get in touch!
We bring our vast IT & Telecommunications experience, our products and solutions, our strong partners and our talented team to offer you the best solution. For a free consultation around digital transformation, get in touch!
