Make your business processes productive, competitive, always informed.
Opticoms offers wide variety of process digitalization, automation, process analytics and data analytics visualization solutions for vitually every industries.
We are living in the era where digital transformation on business processes is an inevitable need to stay competitive and relevant.
Digitalization touches from many backend up to frontend processes to be more efficient, effective and agile in terms of business operations and also to keep customers happy and loyal at the end.
It is not about digitalization of business processes sake of digitalization, but rather transforming the business to be ready for future. This simply requires capabilities such as lean business processes, better understanding on actual business processes by leveraging the own data, continuously monitoring and continuosly acting. Together with our technology partners, we offer well-tailored process solutions as full-fledged portfolio to fulfill your digital transformation needs particularly on your business processes.
CHALLENGES WITH NON-DIGITAL BUSINESS PROCESS AND OUR PROCESS DIGITALIZATION SOLUTIONS
- It is slow, inefficient and error prone
- Serious inconsistency and compliance issues
- Carried in silos with different practices, no organizational learning
- Hard to achieve retrospective and prospective analysis
- It is very time consuming to generate dynamic reports
- It pulls the business behind the competition
CHALLENGES WITH DIGITAL BUSINESS PROCESSES AND OUR PROCESS ANALYTICS SOLUTIONS
- Processes get more complex and complicated by the time
- Inefficiency or reliability problems
- Repetitions and loops caused by non-value added activities
- Overloaded processes and sluggish business operations
- Multiple failure points due to external system exchanges
- Bottlenecks or backlog due to various reasons
- Iincomplete processes without reacing desired ends
- Technical system failures and/or data losses that slows the business
- Processes that block stuff to take necessary steps or logic actions
- Employee demotivations due to outdated and slow processes
- Non-standard ways of running a process with many variations
- Processes might run incompliant to business rules or regulations
- Growth and customer satisfaction issues due to inefective processes
CHALLENGES WITH MANUAL BUSINESS ACTIVITIES AND OUR PROCESS AUTOMATION SOLUTIONS
- High volume of no decision involved tasks are executed manually
- Manual activities are very much error and fraud prone
- Employee demotivations due to mundane and repetitive tasks
- Waste of talent by employing human resources on mundane activities
- Need for employee education at business rule every change
- Customer dissatisfaction due to delays or errors
- Regulatory compliance issues due to delays or errors
- No possibility to analyze later on due to lack of activity logs
- Less flexibility and scalability compared to automated activities
CHALLENGES WITH REPORTING AND OUR DATA ANALYTICS & VISUALIZATION SOLUTIONS
- Many critical business operations are reported via excel soluions
- The own IT data is not leveraged for informed decision making
- In-house data analytics & visualization knowledge is very limited
- Report creation is time consuming for talented human resources
- Reporting efforts are repetitive and the results are static
- Report contents are not aligned with the high level business goals
- Top down approach from business to functional units is missing
Opticoms is listed in "60 Edge computing companies to watch in 2021" article published by STL Partners.
Let’s get in touch!
We bring our vast IT & Telecommunications experience, our products and solutions, our strong partners and our talented team to offer you the best solution. For a free consultation around digital transformation, get in touch!